Question 1

How long does it take to create a sample?

Accepted Answer

Once design tech packs and leather selections are confirmed, prototype samples are completed within 4 to 5 business days before shipping for your review.

Question 2

Do you have a Minimum Order Quantity (MOQ)?

Accepted Answer

No, we do not require a strict Minimum Order Quantity for standard catalog items or single custom bespoke pieces. Whether you need 1 custom leather jacket or a small-batch run of 100 bags, we accommodate orders of any size.

Question 3

Do you offer custom branding and private label?

Accepted Answer

Yes, we offer full private label and custom branding services including embossing, engraving, custom hardware, and packaging.

Question 4

What are your standard lead times?

Accepted Answer

Lead times vary based on order size, product complexity, and customization level

Question 5

Do you provide product samples before bulk production?

Accepted Answer

Yes, we provide pre-production samples for approval. Sample costs are typically credited toward your bulk order.

Question 6

What shipping and Incoterms do you support?

Accepted Answer

We support FOB, CIF, and EXW shipping terms and can arrange freight forwarding to most major ports worldwide.

Question 7

What types of leather do you work with?

Accepted Answer

We work with virtually all types of leather based entirely on customer demand. Whether you need classic full-grain cowhide, buttery-soft sheepskin, durable buffalo leather, suede, or specialized exotic hides, our workshop sources and crafts using the exact leather grade and finish your design requires.

Question 8

Can you match a specific color or finish?

Accepted Answer

Yes, our tanning and finishing team can match Pantone references or physical swatches for custom color requirements.

Question 9

What packaging options are available?

Accepted Answer

We offer standard poly-bag packaging as well as custom branded boxes, dust bags, and gift packaging for premium product lines.

Question 10

What is your policy on defective goods?

Accepted Answer

Any manufacturing defects identified during quality inspection or within the agreed claim period are replaced or credited at no cost.

Frequently Asked Questions

Frequently Asked Questions