Question 1

What is your minimum order quantity (MOQ)?

Accepted Answer

Our MOQ varies by product category, typically starting from 100-300 units per style. Contact us with your specific requirements for an accurate quote.

Question 2

Do you offer custom branding and private label?

Accepted Answer

Yes, we offer full private label and custom branding services including embossing, engraving, custom hardware, and packaging.

Question 3

What are your standard lead times?

Accepted Answer

Standard lead times range from 30-45 days after sample approval, depending on order quantity and customization requirements.

Question 4

Do you provide product samples before bulk production?

Accepted Answer

Yes, we provide pre-production samples for approval. Sample costs are typically credited toward your bulk order.

Question 5

What payment terms do you accept?

Accepted Answer

We typically work with a 30% deposit and 70% balance before shipment, though terms can be discussed for long-term partners.

Question 6

What shipping and Incoterms do you support?

Accepted Answer

We support FOB, CIF, and EXW shipping terms and can arrange freight forwarding to most major ports worldwide.

Question 7

What types of leather do you work with?

Accepted Answer

We work with full-grain, top-grain, nubuck, suede, and genuine cowhide, lambskin, and shearling leathers depending on the product line.

Question 8

Can you match a specific color or finish?

Accepted Answer

Yes, our tanning and finishing team can match Pantone references or physical swatches for custom color requirements.

Question 9

What packaging options are available?

Accepted Answer

We offer standard poly-bag packaging as well as custom branded boxes, dust bags, and gift packaging for premium product lines.

Question 10

What is your policy on defective goods?

Accepted Answer

Any manufacturing defects identified during quality inspection or within the agreed claim period are replaced or credited at no cost.

Frequently Asked Questions

Frequently Asked Questions